Politica de Rambursare IPHOST

STANDARD REFUND TERMS Products purchased from IPHOST may be refunded only if canceled within 30 days of the date of the transaction.

Note: Due to their nature, cryptocurrencies, tokens, and digital assets are generally irreversible, and their exchange rates are highly volatile and transitory. Products purchased using cryptocurrencies, tokens, or digital assets will not be refunded.

Note: If a client's actions are found to violate applicable laws or IPHOST's Terms of Services, any payments made to IPHOST will not be refunded.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by IPHOST in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.

Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

• Web Hosting

• Email Hosting

• Litespeed Hosting

• Magento Hosting

• Prestashop Hosting

• Website Builder

• WordPress Hosting

• VPS Hosting

• VDS Servers

• Managed VPS

• Servers SSD (Only if reimbursement is requested within the first 5 days after purchase)

• Servers HDD (SATA) (Only if reimbursement is requested within the first 5 days after purchase)

• Storage and Backup Servers

• Mac Bare Metal

• Data backup server

• 1C Server

PRODUCTS NOT AVAILABLE FOR REFUNDS

• Taxes

• SSL Certificates

• VPS Windows

• Bitcoin Server

• Domain registration, transfer, and renewal

• Protection of privacy

• Services paid with the "Crypto" method

• All types of Licenses (LiteSpeed, cPanel, CloudLinux OS, KernelCare)

• Colocation Services

Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund.

The purpose of the refund is for customers to try and understand whether the services provided by IPHOST suit their needs. In any way, IPHOST will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and/or repetitively purchasing and asking for a refund for services purchased in bulk, etc.). IPHOST reserves the right to unilaterally decline the request for a refund if any of the signs related to the abuse of refunds occur.

REFUNDS FOR SPECIAL DEALS

From time to time, IPHOST offers special deals such as a free domain when buying 12/24/48 months hosting plan.

If you purchase a web hosting service that includes a free domain as part of the offer, the refundable amount will be partial, with the domain registration fee being retained.

REFUNDS TO BALANCE

We provide refunds to the original funding source. But if you would like to use funds to purchase another IPHOST service instantly, you can select a refund to your IPHOST Balance. Please note that once a refund to IPHOST Balance is initiated for a selected invoice, it becomes irrevocable and cannot be refunded to a different source.

REFUNDS FROM BALANCE

Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day timeframe can be applied to those payments.

CHARGEBACKS

If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud, or other rejection of a charge of any payable fees on your IPHOST account (“Chargeback”), this will be considered a breach of your payment obligations hereunder, therefore you agree that IPHOST may pursue all available lawful remedies to obtain payment, including but not limited to, immediate termination, without notice to you, of your IPHOST account and any domain names or IPHOST services registered or renewed on your behalf (“Services”). In addition, this will also result in disabling the option to checkout with a credit card for your IPHOST account to limit the risk of payment fraud.

In the event a Chargeback is performed, your IPHOST account may be blocked without the option to re-purchase or re-use it, and any data contained in such an IPHOST account, including any certain content, features, or capacity of your IPHOST account, may be subject to cancellation and loss of data.

Your use of the IPHOST Services and the ability to checkout using a credit card will not resume until you:

1. Verify the payment method used for the disputed transaction, either by providing:

   • Proof of the payment; or

   • A simple censored photo of the credit card, with uncovered first 6 (six) and last 4 (four) digits.

2. Pay any applicable fees in full, including any fees and expenses incurred by IPHOST and/or any third-party services for each Chargeback received (including fees for IPHOST Services provided prior to the Chargeback, handling and processing charges, and fees incurred by the payment processor).

Cases related to criminal fraud chargebacks or obvious payment fraud (i.e., cases where compromised credit card details were used to make purchases) will result in permanent service termination without any option to recover.

If you have any questions or concerns regarding a payment made to IPHOST, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment, in order to prevent the IPHOST Services from being canceled and your IPHOST account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable fees, in addition to re-payment of all the fees applicable to the IPHOST Services purchased (and charged-back) by you.

We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did, in fact, authorize the transaction and make use of the Services rendered thereafter.

ADDITIONAL TERMS FOR CREDIT CARD PAYMENTS

If the method of payment for the services is Credit Card, then the money is automatically withdrawn from the card when the invoice is sent. In order for the money not to be automatically deducted from the card, the client must cancel the service at least 15 days before the expiration date.